Returns & Refunds
Last Updated: October 25, 2026
When a return may be requested
For non-custom items, contact us if your order arrives damaged, defective, or incorrect. Report the issue within 7 days of delivery and include photographs of the item and its packaging so we can review it.
Custom, commissioned, and personalized items cannot be returned or refunded, except when an item is damaged in transit. Please report transit damage within 7 days of delivery with photographs of the item and packaging.
Return shipping and refunds
If we approve a return, the customer is responsible for the return shipping cost. We will confirm the return instructions after reviewing the request. Approved refunds are processed to the original payment method within a reasonable period.
How to contact us
To report an issue, contact Janaklali within 7 days of delivery and include your order details and photographs.
Email help@janaklali.com or use our contact page.